# ClosyAI Privacy Policy
**Effective Date:** September 9, 2025
**Last Updated:** April 15, 2026
ClosyAI Inc. ("ClosyAI," "we," "our," or "us") provides a mobile application and website that helps users organise their wardrobes, generate AI-powered outfits, and plan what to wear for events. We respect your privacy and are committed to protecting your personal information.
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## 1. Information We Collect
**Account Information**
Your email address and password (stored as a secure hash) when you register. If you sign in via Apple or Google, we receive only the information those services make available (typically email and name).
**User Content**
Photos of clothing items you upload, outfit combinations you save, style preferences, occasion and weather settings, and any notes or custom labels you add. When you upload a clothing photo, it is sent to OpenAI's servers for automated garment detection and attribute classification (colour, type, fit, formality, material). This powers your digital closet — no photo is shared with other users or used to train third-party AI models.
**Profile and Preferences**
Gender, style preferences (e.g. casual, elegant, sporty), colour preferences, occasion preferences, hair and nail colour, and other personalisation settings you provide.
**Calendar Data**
If you enable calendar sync, we access the events on your device calendar solely to display them inside the app for outfit planning. We do not store raw calendar event data on our servers beyond the event details you explicitly import into ClosyAI.
**Location Data**
If you allow location access, we use your approximate GPS coordinates to look up local weather conditions and suggest weather-appropriate outfits. We do not store your precise location or build a location history.
**Push Notification Tokens**
If you grant notification permission, we store a device token to send you outfit reminders and upload completion alerts. You can revoke permission at any time in your device Settings.
**Device and Usage Information**
App version, device model, operating system version, and anonymised event data (e.g. screens visited, features used) to diagnose issues and improve the app. In production builds, crash reports and error stack traces are collected via Sentry to help us identify and fix bugs. Sentry data does not include your clothing photos or outfit content.
**Analytics Data**
Anonymised usage events collected via PostHog to understand how features are used and improve the product. This data does not include photos or outfit content.
**Subscription and Purchase Data**
If you subscribe to Closy Pro or Closy Pro+, Apple processes payment on your behalf. We receive confirmation of your subscription status (active, cancelled, expired) and the subscription expiry date from RevenueCat, our subscription management provider. We do not receive or store your payment card details.
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## 2. How We Use Your Information
We use your information to:
- Provide core app functionality — closet storage, AI outfit generation, event planning, and outfit history.
- Personalise outfit suggestions based on your style preferences, saved items, and occasion.
- Send transactional emails (account confirmation, password reset, subscription status changes).
- Send push notifications for outfit reminders, upload completions, and feature updates (only if you have granted permission).
- Detect weather at your location to generate weather-appropriate outfit suggestions.
- Display your device calendar events inside the app for outfit planning (only if you enable calendar sync).
- Generate AI-powered wardrobe insights for Pro+ subscribers, including seasonal readiness scores, wardrobe gap analysis, and closet analytics.
- Send a monthly personalised Style Digest email to Pro+ subscribers who have opted in, summarising their most-worn pieces and outfit patterns.
- Analyse anonymised usage data to fix bugs and improve the product.
- Process and manage your Closy Pro subscription.
- Respond to support inquiries.
- Enforce our Terms of Use and comply with legal requirements.
We do not use your clothing photos or outfit data to train AI models belonging to third parties.
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## 3. Data Sharing
We do not sell or rent your personal data.
We share limited data with the following categories of service providers solely to operate the app:
| Provider | Purpose | Data shared |
|---|---|---|
| Supabase | Database, file storage, authentication, serverless functions | Account data, user content, preferences |
| RevenueCat | Subscription lifecycle management | Subscription status, expiry date, Apple subscriber ID |
| Resend | Transactional email delivery | Email address, first name |
| Expo / EAS | App distribution and push notification delivery | Push notification tokens |
| PostHog | Anonymised product analytics | Usage events (no photos or content) |
| Sentry | Crash reporting and error diagnostics (production only) | Device model, OS version, anonymised crash traces and stack traces |
| Mapbox / Photon | Event location geocoding — converts location names you enter into coordinates for weather lookup | Location text entered by you for events (e.g. "Paris, France") |
| OpenAI | Garment photo analysis (detect-components, analyze-llm); outfit generation; AI-powered wardrobe report; monthly style digest copy | Clothing photos (upload pipeline only); anonymised item attributes (colour, type, style, fit); wardrobe summary data (Pro+) |
| Apple / Google | Payment processing for in-app subscriptions | Handled entirely by the respective platform; we receive only subscription status |
We may disclose personal data if required by applicable law, court order, or to protect ClosyAI's legal rights.
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## 4. Data Retention
We retain your data for as long as your account is active. If you delete your account:
- **Personal data** (account information, uploaded photos, closet items, outfits, events, preferences, and associated records) is deleted from our systems immediately upon account deletion.
- **Anonymised usage data** — behavioural events such as feature usage patterns, generation counts, and interaction timing — may be retained indefinitely in pseudonymised form. This data has your identity permanently removed (your user identifier is replaced with an anonymous token) and cannot reasonably be re-linked to you. It is used solely for aggregate product analytics and improving the app.
You may request deletion at any time by using the "Delete account" option in Settings, or by emailing support@closyai.com. If you wish to request deletion of pseudonymised records that may have originated from your account, contact us at support@closyai.com. Note that because these records contain no personal identifiers, we cannot guarantee all such records can be identified and removed.
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## 5. Subscriptions and In-App Purchases
ClosyAI offers optional paid subscriptions ("Closy Pro" and "Closy Pro+") processed entirely through Apple's App Store. We do not collect, see, or store your payment details — all billing is handled by Apple.
**Subscription plans:**
- Closy Pro Monthly: $14.99 per month, no free trial
- Closy Pro Annual: $119.99 per year ($10.00/month), with a 7-day free trial for new subscribers
- Closy Pro+ Monthly: $29.99 per month, no free trial
- Closy Pro+ Annual: $199.99 per year ($16.67/month), with a 7-day free trial for new subscribers
**Free trial:** A 7-day free trial is available on both annual plans (Closy Pro Annual and Closy Pro+ Annual) for new subscribers only (one trial per Apple ID). Full plan access is granted during the trial. Payment is charged to your Apple ID account at the end of the trial period unless cancelled at least 24 hours before the trial ends.
**Auto-renewal:** Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the renewal date. Your Apple ID account is charged for renewal within 24 hours prior to the end of the current period.
**Managing or cancelling:** Go to iOS Settings → [Your Name] → Subscriptions → Closy Pro, or visit [apple.com/bill](https://support.apple.com/billing). Cancelling stops future renewals; you retain Pro access until the end of the current paid period.
**Refunds:** All refund requests are handled directly by Apple. To request a refund, visit [reportaproblem.apple.com](https://reportaproblem.apple.com).
**Downgrade:** When a subscription expires or is cancelled, your account reverts to the free tier. Your closet, outfit history, and all data are always retained — nothing is deleted on downgrade.
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## 6. Data Transfers
Your information may be transferred to and stored on servers outside your country of residence, including in the United States. By using our Services, you consent to these transfers, subject to appropriate safeguards (including standard contractual clauses where required).
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## 7. Security
We use industry-standard safeguards including encryption in transit (TLS), encrypted storage, and row-level security on our database. However, no system is 100% secure. If you believe your account has been compromised, contact us immediately at support@closyai.com.
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## 8. Cookies and Tracking
Our website may use cookies and similar technologies to improve your experience and measure site performance. You can control cookies through your browser settings. The mobile app does not use browser cookies; it uses PostHog for anonymised in-app analytics as described in Section 1.
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## 9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- **Access:** Request a copy of the data we hold about you.
- **Correction:** Request correction of inaccurate data.
- **Deletion:** Request deletion of your data (see Section 4).
- **Portability:** Request your data in a portable format.
- **Objection / Restriction:** Object to or request restriction of certain processing.
- **Withdraw consent:** Where processing is based on consent (e.g. analytics), you may withdraw at any time via Settings → Analytics.
**GDPR (EEA/UK):** ClosyAI is the data controller. You may lodge a complaint with your local supervisory authority.
**CCPA (California):** We do not sell personal information. California residents may request disclosure of data collected and shared in the prior 12 months.
To exercise any right, email support@closyai.com. We will respond within 30 days.
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## 10. Children's Privacy
ClosyAI is not directed to children under 13 (or 16 where required by applicable law). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us at support@closyai.com and we will delete it promptly.
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## 11. Business Transfers
If ClosyAI is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you via email and/or a prominent in-app notice before your data is subject to a different privacy policy.
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## 12. Law Enforcement
We may disclose your personal information if required to do so by law, valid legal process, or to protect the rights, property, or safety of ClosyAI, our users, or the public.
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## 13. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date above and notify you via email or an in-app notice. Continued use of the Services after changes take effect constitutes acceptance of the updated Policy.
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## Contact Us
ClosyAI Inc.
Email: support@closyai.com
