# ClosyAI Terms of Use
**Effective Date:** September 9, 2025
**Last Updated:** June 17, 2026
These Terms of Use ("Terms") govern your use of the ClosyAI mobile app, website, and related services ("Services") provided by ClosyAI Inc. ("ClosyAI," "we," "our," or "us"). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use ClosyAI.
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## 1. Eligibility
You must be old enough to provide your own consent to data processing under the law of your country of residence to use ClosyAI without parental involvement. In the United States, this is **13** (per COPPA). In the EEA, this is the **digital-consent age set by your member state under GDPR Art 8**, which is 16 by default and is set lower — between 13 and 16 — by some member states. If you are below the applicable age, you may use the Services only with the verified consent of a parent or legal guardian.
By using the Services, you represent that you meet this age requirement (or have the required parental consent) and have the legal capacity to enter into these Terms.
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## 2. Accounts
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You agree to provide accurate, current, and complete information during signup and to keep it up to date.
ClosyAI may suspend or terminate your account if you provide false information, violate these Terms, or misuse the Services.
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## 3. User Content
You retain ownership of the photos, clothing items, outfits, and other content you upload ("User Content").
By uploading User Content, you grant ClosyAI a limited, non-exclusive, royalty-free licence to store, process, and display your User Content solely to provide the Services to you. We do not use your User Content to train third-party AI models or share it with other users without your consent.
**Receipt-ingestion content.** If you use the optional receipt-ingestion features (forwarding retailer order confirmations to your unique ClosyAI alias, pasting product URLs, or uploading receipt screenshots), the content you submit is also User Content under these Terms. You represent that you are the intended recipient of any email you forward to your alias and that you have the right to share its contents with ClosyAI for the purpose of automatic item extraction. You are responsible for not forwarding emails containing third-party communications you do not have the right to share.
**Body Photo and Virtual Try-On (Pro+).** If you upload a body photo to use the Pro+ Virtual Try-On feature, you represent that:
- The photo is of yourself, or you have explicit consent from any person depicted in it;
- You have the right to grant ClosyAI a limited licence to process it for Virtual Try-On rendering;
- The photo does not depict you in swimwear, underwear, or otherwise revealing clothing (this is both a quality requirement and a content-policy requirement);
- The photo does not depict any minor.
By initiating a Virtual Try-On render, you direct ClosyAI to send your body photo and the relevant clothing item images to Google's Gemini image-generation service (Vertex AI) for the duration of the rendering call. For the body-photo ("Me") render, this uses a model that Google currently serves only via a global endpoint, so the image-generation processing may take place outside the EEA (with EU storage at rest), under Google's Cloud Data Processing Addendum, EU Standard Contractual Clauses, and EU-US Data Privacy Framework — see the Privacy Policy ("Body Photo" and "International Transfers") for details. ClosyAI does not retain any copy of your body photo on Google's systems beyond the rendering call. Your body photo remains your User Content; ClosyAI's licence to process it is limited to providing the Virtual Try-On feature to you.
You may delete your body photo at any time via Profile → Body Photo. Deletion removes the photo from our storage immediately and revokes the licence above. Account deletion likewise removes any uploaded body photo and any rendered images.
You may not upload content that is unlawful, infringes third-party intellectual property rights, or is harmful, obscene, or deceptive.
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## 4. Intellectual Property and Prohibited Uses
All intellectual property in the Services — including app code, design, UI, logos, trademarks, and AI outfit generation technology — belongs to ClosyAI Inc. or its licensors.
You may not copy, modify, distribute, sublicence, or reverse engineer any part of the Services without prior written permission from ClosyAI.
**Prohibited Uses.** You agree not to:
- Use ClosyAI to develop, train, or support any product or service that competes with ClosyAI.
- Scrape, crawl, or extract data from the Services using automated means.
- Interfere with or disrupt the Services or servers connected to the Services.
- Attempt to gain unauthorised access to any part of the Services or other users' accounts.
- Use the Services for any unlawful purpose or in violation of any applicable law.
Violations may result in account termination and legal action.
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## 5. Subscriptions and Payments
ClosyAI offers optional paid subscriptions ("Closy Pro" and "Closy Pro+") with the following plans, processed through Apple's App Store (iOS):
| Plan | Price | Trial |
|---|---|---|
| Closy Pro Monthly | $14.99 / month | None |
| Closy Pro Annual | $119.99 / year ($10.00/month) | 7-day free trial (new subscribers) |
| Closy Pro+ Monthly | $29.99 / month | None |
| Closy Pro+ Annual | $199.99 / year ($16.67/month) | 7-day free trial (new subscribers) |
**Consumable add-on (Pro+ only):**
| Product | Price | Grant |
|---|---|---|
| Try-On Power Pack (`closyai_tryons_50pack_499`) | $6.99 (one-time) | +30 Virtual Try-On renders, persistent (do not expire). Available only to active Pro+ subscribers. |
**Charges:** Payment is charged to your Apple ID account at confirmation of purchase (or at the end of the free trial for either annual plan, if applicable). Consumable purchases (Power Pack) are charged immediately and are non-refundable except as required by Apple's standard refund policy or applicable law.
**Free trial:** A 7-day free trial is available on both annual plans (Closy Pro Annual and Closy Pro+ Annual) for new subscribers only — one trial per Apple ID. Full plan access is granted during the trial. Any unused portion of the free trial is forfeited upon purchase of a subscription.
**Auto-renewal:** Subscriptions automatically renew at the then-current plan price unless cancelled at least **24 hours before the end of the current billing period**. Your Apple ID account is charged for renewal within 24 hours prior to the period end. The renewal price, billing period, and cancellation procedure are disclosed in this section and again on the in-app purchase screen prior to any charge.
**Cancellation:** You may cancel at any time via **iOS Settings → [Your Name] → Subscriptions → Closy Pro (or Closy Pro+)**, or at [apple.com/bill](https://support.apple.com/billing). Cancellation stops future renewals; you retain access until the end of the current paid period. ClosyAI cannot cancel a subscription on your behalf — cancellation must be performed through the App Store.
**Refunds:** All payments are processed by Apple. Refund requests must be submitted directly to Apple at [reportaproblem.apple.com](https://reportaproblem.apple.com). ClosyAI has no ability to issue refunds directly.
**EEA/UK consumers — right of withdrawal (Directive 2011/83/EU, "Consumer Rights Directive").** As an EEA/UK consumer purchasing a digital service, you ordinarily have a 14-day right to withdraw from a distance contract. By starting your subscription (including by tapping "Subscribe", "Start free trial", or equivalent), **you expressly request that ClosyAI begin performance of the service immediately during the 14-day withdrawal period and acknowledge that you will lose your right of withdrawal once the service has been fully performed**. Where the service has not yet been fully performed and you exercise the withdrawal right within 14 days of purchase, you may be charged for the proportion of the service already supplied. To withdraw, contact support@closyai.com within 14 days of purchase. The free tier and the 7-day free trial periods are not "purchases" for the purposes of this paragraph. Refund mechanics are handled by Apple per the paragraph above.
**Downgrade:** When a subscription expires or is cancelled, your account reverts automatically to the free tier. Your closet, saved outfits, and all data are retained — nothing is deleted on downgrade.
**Free tier:** A permanent free tier is available at no charge, providing 10 AI outfit generations per month and core app functionality.
**Android:** Android billing terms will be provided if and when Android subscription support is introduced.
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## 5A. AI-Generated Content (Virtual Try-On Renders)
The Pro+ Virtual Try-On feature generates composite images ("Renders") using AI. Renders are produced by combining (a) a reference image — either your uploaded body photo or a generated mannequin tied to your account — with (b) clothing item images from your closet, via Google's Gemini image-generation service.
**Ownership of Renders.** You retain rights to the underlying inputs (your body photo and your clothing item images). Renders themselves are AI-generated outputs derived from those inputs; subject to applicable law, you may save, share, and use Renders that depict you (or your generated mannequin) wearing items from your own closet for personal, non-commercial purposes.
**Accuracy disclaimer.** Renders are AI-generated approximations and may not accurately reflect the actual fit, drape, colour, scale, or appearance of the items on a real person. ClosyAI makes no warranty that a Render is a faithful representation of how an item will look when actually worn. Do not rely on Renders for purchase decisions where exact appearance is critical.
**Prohibited uses of Renders.** You may not use any Render to:
- Misrepresent yourself or any other person as wearing items they did not consent to be depicted in;
- Generate, share, or post sexually explicit, harassing, or defamatory imagery;
- Create images of any person without that person's consent (your body photo must be of yourself or a person who has consented);
- Train any AI model or build any competing product;
- Bypass the Sharing Privacy Invariant (see below) or otherwise expose another person's body photograph through the share flow.
**Sharing Privacy Invariant.** When you share a Render outside the app (Save to Photos, Messages, social media, etc.), the shared image is always the mannequin variant — never the version rendered on your body photo. This is enforced by ClosyAI's servers and cannot be disabled.
**Quota and Power Pack credits.** Pro+ subscribers receive 30 Renders per calendar month, resetting on the 1st. Additional Renders may be purchased via the Try-On Power Pack consumable; Power Pack credits do not expire and remain on your account during a subscription pause until you reactivate Pro+.
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## 6. Acceptable Use
You agree to use the Services only for lawful, personal, non-commercial purposes consistent with these Terms. ClosyAI is a personal styling tool — you may not resell access to the Services or use them to build a competing product.
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## 7. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee that outfit recommendations will be accurate or suited to your needs, that the Services will be uninterrupted or error-free, or that defects will be corrected.
**EEA/UK consumers:** Nothing in this section excludes or limits any non-waivable statutory guarantee, conformity right, or other mandatory consumer protection that applies to you under the law of your country of residence (including, where applicable, the EU Digital Content Directive 2019/770 and the EU Sale of Goods Directive 2019/771 as transposed into national law, and the UK Consumer Rights Act 2015).
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## 8. Limitation of Liability
To the maximum extent permitted by applicable law, ClosyAI and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or related to your use of the Services.
Our total aggregate liability to you for any claim arising out of or related to these Terms or the Services will not exceed the greater of: (a) the total amount you paid to ClosyAI in the 12 months preceding the claim, or (b) $100 USD.
**Liabilities that cannot be excluded.** Nothing in these Terms excludes or limits ClosyAI's liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- intentional misconduct or gross negligence; or
- any other liability that cannot be excluded or limited under applicable law (including mandatory consumer-protection laws in your jurisdiction).
For EEA/UK consumers, the cap above applies only to the extent permitted by the mandatory consumer-protection law of your country of residence; where that law would render a portion of the cap unenforceable, the remaining portion continues to apply to the maximum extent permitted.
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## 9. Termination
**Termination by you.** You may stop using the Services at any time. To permanently delete your account and data, use **Settings → Delete Account** in the app, or contact support@closyai.com.
**Termination or suspension by ClosyAI.** We may suspend or terminate your access to the Services:
- for a material breach of these Terms (including the Prohibited Uses in Section 4) — where the breach is capable of cure, we will give you reasonable notice and an opportunity to cure unless the breach is one for which immediate suspension is reasonably necessary to protect the Services, other users, or third parties (e.g. credential abuse, fraud, content posing safety/legal risk);
- if required by law or by a binding order from a competent authority;
- if the Services are discontinued; or
- if your account is inactive for an extended period (we will notify you by email first).
For EEA/UK consumers, this section is without prejudice to your statutory right to terminate the contract for non-conformity or in other circumstances provided by mandatory consumer-protection law.
**Effect of termination.** Sections 3 (User Content — licence terminates on deletion), 4 (Intellectual Property), 7 (Disclaimer), 8 (Liability), and 10 (Governing Law) survive termination.
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## 10. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles.
**EEA / UK consumers — mandatory protection carve-out.** Nothing in this section limits or excludes any non-waivable right you have under the mandatory consumer-protection law of your country of habitual residence in the EEA or UK. Pursuant to Article 6 of Regulation (EC) No 593/2008 ("Rome I"), if you are a consumer habitually resident in the EEA, the choice of Delaware law above does not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of residence. UK consumers benefit from equivalent protection under retained EU law. EEA/UK consumers may also bring proceedings in the courts of their country of residence to the extent permitted by the Brussels I Recast Regulation (or the equivalent UK rules).
EU consumers may also use the European Commission's online dispute-resolution (ODR) platform at [ec.europa.eu/consumers/odr](https://ec.europa.eu/consumers/odr) to submit complaints, though ClosyAI is not required to participate in alternative dispute-resolution proceedings before a consumer ADR entity unless specifically required to do so by law.
**Informal resolution:** Before initiating any formal dispute, you agree to contact ClosyAI at support@closyai.com and attempt to resolve the matter informally within 30 days. This requirement does not apply where the law of your country of residence guarantees direct court access without prior negotiation.
**Formal disputes:** Subject to the EEA/UK consumer carve-out above, disputes will be resolved in the appropriate courts of the State of Delaware.
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## 11. U.S. Legal Compliance (Export Controls)
You represent and warrant that you are not located in a country subject to a U.S. government embargo and are not on any U.S. government restricted party list.
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## 12. Apple-Specific Terms
If you download the ClosyAI app from the Apple App Store, the following additional terms apply and, in the case of any conflict between these Terms and Apple's **Licensed Application End User License Agreement** (the "Apple EULA", available at [apple.com/legal/internet-services/itunes/dev/stdeula](https://www.apple.com/legal/internet-services/itunes/dev/stdeula/)), the Apple EULA governs to the extent of the conflict:
- These Terms are concluded between you and ClosyAI only, not with Apple. Apple is not responsible for the app or its content.
- The licence granted to you under the Apple EULA is limited to a non-transferable licence to use the app on any Apple-branded products that you own or control, as permitted by the Apple Media Services Terms.
- Apple has no obligation to provide maintenance or support for the app.
- In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the app to you (where applicable). To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the app. Any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are the sole responsibility of ClosyAI.
- ClosyAI is solely responsible for addressing any product-liability claims, claims that the app fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation.
- In the event of a third-party intellectual-property infringement claim relating to the app, ClosyAI (not Apple) will be solely responsible for the investigation, defence, settlement, and discharge of any such claim.
- You represent that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist-supporting", and that you are not on any U.S. Government list of prohibited or restricted parties.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance of these Terms, will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
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## 13. Severability and Waiver
If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full effect.
A failure by ClosyAI to enforce any right or provision of these Terms does not constitute a waiver of that right or provision in the future.
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## 14. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and ClosyAI regarding the Services and supersede any prior agreements.
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## 15. Changes to These Terms
We may update these Terms from time to time. When we make **material changes** (for example, changes to pricing, fees, the scope of the licence you grant, or your dispute-resolution rights), we will update the "Last Updated" date above and notify you via email and/or a prominent in-app notice **at least 30 days before the changes take effect**, except where a shorter period is required by law or by a security or compliance urgency.
If you do not agree to the updated Terms, you may stop using the Services and delete your account before the changes take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms. For non-material changes (typos, clarifications, formatting), we may update the Terms without prior notice.
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## Contact Us
ClosyAI Inc.
Email: support@closyai.com
Website: https://www.closyai.com
For information about how we process personal data, including the legal bases for processing, international transfers, and how to exercise your data-protection rights, see our **Privacy Policy** at https://closyai.com/privacy.
